Refund and Returns Policy

Effective Date: June 2026

Thank you for shopping with Rusdi Furniture. Please read this Refund and Returns Policy carefully before placing an order.

General Policy

By placing an order with Rusdi Furniture, you acknowledge and agree to the terms of this Refund and Returns Policy.

As furniture products are often prepared, reserved, manufactured, or arranged specifically for each customer, refunds and cancellations are subject to the conditions outlined below.

Order Cancellation

Before Processing

Customers may request to cancel an order before it enters the processing stage.

If cancellation is approved, a refund will be issued after deducting any costs or fees already incurred, including but not limited to:

Payment gateway or transaction fees
Administrative charges
Order handling costs
Any other expenses incurred in connection with the order

The refund amount will be determined based on the actual costs incurred at the time of cancellation.

After Processing Has Started

Once an order has entered processing, preparation, manufacturing, packing, scheduling, or shipping arrangements, cancellation may not be possible.

If Rusdi Furniture agrees to cancel an order that is already being processed, we reserve the right to deduct all applicable costs and charges incurred before issuing any refund.

Refund Policy

Refunds are only considered for orders cancelled and approved before delivery.

Approved refunds will be processed using the original payment method whenever possible.

Please allow approximately 7–14 business days for the refund to be reflected in your account, depending on your bank or payment provider.

Delivered Orders

Once a product has been delivered and accepted by the customer, the sale is considered final.

Delivered products are not refundable, not returnable, and not exchangeable.

Customers are encouraged to carefully review product specifications, dimensions, materials, colours, and delivery details before placing an order.

Returns

Rusdi Furniture does not accept returns for delivered products.

Returns will only be considered if:

The product delivered is substantially different from the item ordered; or
The product has a manufacturing defect that existed at the time of delivery; or
The product was damaged during delivery and reported immediately upon receipt.

Any return request must be submitted within 48 hours of delivery together with supporting photographs and proof of purchase.

Damaged or Incorrect Items

Customers must inspect all products upon delivery.

If a product arrives damaged or incorrect, customers should:

Take clear photographs of the item and packaging.
Notify Rusdi Furniture within 48 hours of delivery.
Provide the order number and relevant details.

Upon review, Rusdi Furniture may, at its sole discretion:

Repair the product;
Replace the affected product;
Provide replacement parts; or
Offer an appropriate remedy where applicable.

Non-Refundable and Non-Returnable Items

The following items are strictly non-refundable and non-returnable:

Delivered products
Custom-made furniture
Made-to-order products
Clearance or promotional items
Products purchased during special sales events
Products damaged through misuse, negligence, improper assembly, modification, accidents, or normal wear and tear

Refused Deliveries

If a customer refuses delivery of an order for reasons not related to damage or error by Rusdi Furniture, any refund request will be subject to deduction of all delivery, handling, storage, administrative, and related costs incurred.

Limitation of Liability

Rusdi Furniture reserves the right to assess all refund, return, and cancellation requests on a case-by-case basis.

Our liability is limited to the amount paid for the product purchased. We shall not be liable for any indirect, incidental, or consequential losses arising from the use of our products or services.

Changes to This Policy

Rusdi Furniture reserves the right to modify this Refund and Returns Policy at any time without prior notice. Any changes will be published on this page and become effective immediately upon posting.

Contact Us

For questions regarding cancellations, refunds, returns, or delivery issues, please contact:

Rusdi Furniture
No. 45, Taman Desa Sijangkang
42500 Telok Panglima Garang
Selangor, Malaysia

Email: rusdifurniture2026@gmail.com

Website: https://rusdifurniture.com.my