Shipping Policy

Last Updated: July 2026

Thank you for shopping with Rusdi Furniture. We are committed to delivering your furniture safely and efficiently. Please read our shipping policy carefully before placing your order.

1. Delivery Coverage

We currently deliver throughout Peninsular Malaysia.

For deliveries to Sabah, Sarawak, and other offshore locations, please contact our sales team for a shipping quotation before placing your order, as additional charges and longer delivery times may apply.

2. Order Processing

Orders are processed after full payment or deposit has been successfully received.
Orders are processed during business days only (Monday to Friday, excluding public holidays).
Once your order is ready, our team will contact you to arrange a suitable delivery schedule.

3. Delivery Time

Estimated delivery times:

Ready Stock Items: 5–14 working days
Made-to-Order or Custom Furniture: 2–4 weeks
Outstation Deliveries: Delivery time may vary depending on your location.

Please note that delivery estimates may change due to weather conditions, festive seasons, logistics constraints, or unforeseen circumstances.

4. Delivery Charges

Delivery charges are calculated based on:

Delivery location
Order size and weight
Accessibility of the delivery address

Any applicable delivery charges will be communicated before your order is confirmed.

Promotional offers such as Free Delivery may be available for selected products or minimum purchase values.

5. Delivery Service

Our standard delivery includes:

Delivery to the provided address
Placement of furniture in a reasonable location within the premises (subject to accessibility)
Basic assembly for selected products where applicable

Our delivery service does not include:

Wall mounting
Electrical or plumbing installation
Removal of old furniture unless previously arranged

6. High-Rise Buildings

Customers are responsible for ensuring:

Lift access is available and suitable for the furniture dimensions.
Building management permits (if required) are obtained before delivery.
Parking or loading access is available.

If stair carrying or additional manpower is required, extra charges may apply.

7. Inspection Upon Delivery

Please inspect all items immediately upon delivery.

If you notice:

Visible damage
Manufacturing defects
Missing items
Incorrect products

Please inform our delivery team immediately and contact us within 48 hours with photos for verification.

Claims submitted after this period may not be accepted.

8. Failed Delivery

Additional delivery charges may apply if:

No one is available to receive the order.
Incorrect delivery information was provided.
Delivery cannot be completed due to access restrictions.
Customers request a re-delivery after a confirmed appointment.

9. Delivery Delays

While we strive to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Severe weather
Traffic conditions
Public holidays
Supplier delays
Force majeure events

We appreciate your understanding should any unexpected delays occur.

10. Ownership & Risk

Ownership of the goods transfers to the customer upon full payment.

Risk of loss or damage passes to the customer once the goods have been successfully delivered and accepted.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Rusdi Furniture

Website: https://rusdifurniture.com.my/

Email: rusdifurniture2026@gmail.com

Business Hours:
Monday – Sunday
10:00 AM – 8:00 PM